Our Commitment: vk9 is fully committed to protecting your personal information. We never sell your data or share it with third parties without your consent.
1Introduction
When you create an account on vk9, play games, or use our services, certain information naturally comes to us. This privacy policy clearly explains what that information is, how we collect it, why we collect it, and how we keep it safe.
Vk9 believes that privacy is a fundamental right for every user. We respect that right and maintain full transparency in how your data is used. This policy is written in plain English so that any user in Bangladesh can easily understand it.
By using our platform, you agree to this Privacy Policy. If you have any concerns or questions, please feel free to reach out to our support team.
2What Information We Collect
Vk9 only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.
Information Collected Directly From You
- Identity Information: Full name, date of birth, and gender.
- Contact Details: Mobile number, email address.
- KYC Documents: Photo of national ID card, passport, or driving licence.
- Financial Information: Mobile banking number used for deposits and withdrawals.
Automatically Collected Information
- Device Information: Device type, operating system, browser version.
- Network Information: IP address and internet service provider name.
- Usage Information: Login times, game history, click patterns.
- Cookies & Session Data: To save and protect your preferences.
| Data Type |
Why It's Collected |
Mandatory? |
| Name & Date of Birth |
To verify identity and confirm age |
Yes |
| Mobile Number |
For OTP verification and payments |
Yes |
| Email Address |
For notifications and account recovery |
Yes |
| KYC Documents |
To verify large transactions |
Withdraw |
| IP Address |
For fraud prevention and security |
Automatic |
3How We Use Your Information
Vk9 uses your information only for specific, clearly defined purposes. See the details below:
- Account Management: For registration, login, and profile management.
- Payment Processing: To process deposits and withdrawals securely.
- Ensuring Security: To detect fraud, money laundering, and duplicate accounts.
- Customer Support: To resolve issues and provide support.
- Promotions: To send you offers tailored to your preferences (you can opt out at any time).
- Legal Obligations: To meet requirements from government or legal authorities.
- Platform Improvement: Used analytically to improve the user experience.
If you'd prefer not to receive promotional emails or SMS, you can opt out at any time from your account settings.
4Data Sharing Policy
Vk9 never sells your personal information. Data is only shared with third parties in specific, defined circumstances.
Information May Be Shared When:
- Payment Processors: bKash, Nagad, Rocket — used solely to process transactions.
- Technology Partners: Server hosting and cybersecurity providers — bound by confidentiality agreements.
- Legal Obligations: In cases of court orders or government investigations.
- Fraud Prevention: With the Financial Crime Detection Agency.
Important: None of our partners are permitted to use your information for their own purposes. They may only process it to deliver the specific services we have engaged them for.
5Cookies & Tracking
Vk9 uses cookies to enhance your experience and maintain platform security. Cookies are small text files stored in your browser.
Cookies We Use
- Essential Cookies: Required for login sessions and security — this cannot be disabled.
- Performance Cookies: To improve page load speed and overall platform performance.
- Preference Cookies: To remember your language, theme, and other preferences.
- Analytical Cookies: To understand usage patterns (without identifying you personally).
You can disable non-essential cookies through your browser settings, though doing so may affect how certain features work.
6Data Retention & Periods
Vk9 does not retain your data longer than necessary. Retention periods vary depending on the type of information.
- Account Information: For the duration of active account and 5 years after closure.
- Financial Transaction Details: 7 years, in accordance with Bangladesh financial regulations.
- KYC Documents: 5 years after account closure.
- Log Files & Device Information: Up to 90 days.
- Cookie Data: At session end or after a maximum of 1 year.
Once the retention period ends, your data is securely deleted or anonymized.
7Your Rights
Under vk9's privacy policy, you have the following rights. To exercise any of them, please contact our support team.
Right to Access Data
You may request to know what information we hold about you. We are required to respond within 30 days.
Right to Rectification
If any stored information is incorrect, you can request that it be updated.
Right to Erasure
After account closure, you may request deletion of remaining data outside the mandatory retention period.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your data be restricted.
Right to Data Portability
You can download your account data in a portable format.
Right to Withdraw Consent
You may withdraw your consent to any optional processing, including marketing communications, at any time.
8Security Measures
Vk9 uses industry-standard technology to keep your data secure. Our security measures are detailed below:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An extra layer of security through OTP verification at login.
- Firewall & DDoS Protection: Advanced technology to guard against cyber attacks.
- Regular Security Audits: Regular audits conducted by third-party experts.
- Restricted Access: Only authorized personnel can access your data, and strictly for work-related purposes.
- Data Backup: Your data is securely backed up to prevent accidental loss.
In the event of a data breach, we will notify affected users within 72 hours.
9Policy Updates
Vk9 may update this privacy policy as needed. For significant changes, we will notify you via email or in-app notification.
The date of any update will always be shown at the top of this page. Continued use of vk9 after a revised policy is published constitutes acceptance of the new terms.
10Contact Us
For any privacy questions, concerns, or to exercise your rights, please get in touch with us:
- Email: support@vk9.run
- Help Center: vk9.run/help-center
- Support Hours: 24 hours a day, 7 days a week
We aim to respond to all privacy-related requests within 30 days.
This Privacy Policy was last January 2026Updated on.